Return & Exchange Policy

At AY Cosmetic, we value our customers and strive to provide the best shopping experience. Please read our return and exchange guidelines carefully:

1. Exchange Policy

• Products can only be exchanged through our online store within 7 days of purchase.

• Cash refunds are not available.

• Items purchased during sales, deals, or promotions are not eligible for return or exchange.

• Products bought from our online store cannot be exchanged or returned at retail outlets.

• Exchanges are not allowed for reasons such as change of mind, dislike of shade, color, or texture.

• Replacement fee is 299.

2. Product Condition

• Items must be unused, unopened, and in original packaging.

• Tags, seals, and labels must be intact.

• The product must be in good, resalable condition.

3. Bundles & Sets

• Items purchased within bundle offers or sets cannot be refunded or exchanged separately.

4. Documentation

• The original invoice is required for any exchange within 7 days.

5. Timeline for Issues

• All claims or issues must be fully resolved within 20 days of delivery for security purposes.

6. Refunds (for eligible cases)

• If applicable, please allow 5–10 business days for the refund to be reflected in your bank statement.

• Shipping Fees: Original shipping charges are non refundable. The customer is responsible for paying the return shipping costs (except in cases where the product was delivered damaged or incorrectly).

7. Customer Support

For further assistance, please contact us by:
📧 Email: info@aycosmetic.com
📞 Call/WhatsApp: +92 326 2466716
(Kindly share your invoice number and images of the defective product with our WhatsApp Number)